Shipping policy

We make use of three major courier companies that deliver door to door across South Africa to all the major centres, however some selected towns may have surcharges or require special trips to be arranged. Some towns are only serviced on certain days that may cause the delivery time to take longer.

Normal delivery takes between 2 and 4 work days after the order has been despatched.

Consignments are charged on the greater of the total actual mass or total volume for items per waybill.

All deliveries are sent as soon as the payment for the product and shipping is cleared.

Our delivery charge are subject to change at any time without prior notice. You will see the applicable delivery charge in your cart when you check out.

As soon as your order is dispatched you will receive periodic notifications via email and SMS on the progress of your delivery. Want to make a manual follow up? Email info@poolit.co.za or call / Whatsapp 0840923022 for fast and friendly support.

The order will be deliver as soon as responsibly possible and no later than 14 days after placement.

Pool It will notify you if we are unable to deliver the ordered product within the set period.

You may cancel your order within 7 days after receiving such a notification.

If you decide to cancel your order Pool It will refund you for the purchase price of the product.

Pool it will not be responsible for any damage or loss of items due to the third party courier company. Shipping insurance can be purchased by the client on request. Please mail or message us for such requests info@poolit.co.za.

Pool It’s obligation to deliver a product to you is fulfilled when the order is delivered to the address provided.

Pool it is not responsible for any loss or unauthorized use of a product after it has been delivered.