Privacy policy
Last updated: 11 November 2026
This notice explains how Pool It handles personal information when you browse our website, shop with us, request a quote or service, or contact us. It is written for our South African business and must be read subject to the Protection of Personal Information Act, 2013 (POPIA) and other applicable law.
1. Who is responsible and how to contact us
Pool It (Pty) LTD, trading as Pool It
Registration number: K2019193709
Shop 7, Waterkloof Lifestyle Centre, 429 Cliff Avenue, Waterkloof Ridge, Pretoria, Gauteng, 0181, South Africa
Privacy and other enquiries: info@poolit.co.za
Shop and online store: 072 421 4879
Please put “Privacy enquiry” in your email subject if your request concerns personal information. This contact channel is available for access, correction, objection, deletion and marketing-preference requests.
2. Information collected and its sources
- Information you provide: your name, contact details, account information, billing and delivery addresses, order or service requirements, and messages or photographs you send to us.
- Transaction and service records: purchases, quotations, payment references and status, delivery information, returns, warranty enquiries and support history. We also receive relevant confirmations from payment providers, delivery providers and the platforms you use to contact us.
- Website and device information: IP address, browser and device details, cookie or similar identifiers, pages or products viewed, shopping-cart activity and interactions with our store or marketing, where the relevant technology is used.
Please do not email passwords, full payment-card details or unnecessary identity documents. If you provide another person's delivery or contact details, ensure you are entitled to share them for that purpose.
3. Why information is used
We use information to respond to enquiries, prepare quotes, manage accounts, process orders and payments, arrange delivery or service visits, handle returns and warranty claims, communicate about your request, maintain business records, resolve disputes, prevent fraud and understand or improve our store and marketing.
The lawful basis depends on the purpose: taking steps requested by you or performing an agreement, meeting a legal obligation, pursuing a legitimate interest where POPIA permits it, or obtaining consent where required. Tax and accounting laws may require transaction records. Placing an order is not blanket consent to unrelated marketing.
Supplying essential order, payment and delivery information is necessary for us to fulfil a purchase or service request; without it we may not be able to proceed. Marketing subscriptions and details unrelated to the requested service are optional.
4. Providers and other recipients
Our store is hosted on Shopify. Relevant information is shared with those needed to fulfil or support a transaction, including payment providers, couriers, service personnel, accounting and customer-management systems, communications providers and professional advisers. Information may also be disclosed where required or permitted by law or needed for a lawful dispute or fraud investigation.
Payment options configured for our store include Payfast and Payflex; the options actually offered at checkout determine the provider handling a payment. Payment providers process the payment information supplied to them under their own notices. We use transaction references and payment status to administer your order.
Our configured marketing and measurement integrations include Google & YouTube, Google Analytics, Facebook & Instagram/Meta, Omnisend and TikTok. Depending on the integration, applicable choices and settings, these services can receive identifiers and browsing, transaction or interaction events for analytics, campaign measurement, advertising or communications. Configuring an integration does not mean every provider receives every customer's data.
Shopify Network Intelligence is enabled. Shopify can use customer interactions and transactions from our store together with information from other Shopify merchants and services to provide and improve services, including personalisation, analytics and advertising. For Shopify's separate processing and available choices, read the Shopify Consumer Privacy Policy and visit the Shopify privacy portal. You can also contact us about our use of your information.
5. Processing outside South Africa
Shopify's hosting location for this store is the United States. Shopify and other international platform providers may process information in additional countries. Those countries may have different privacy laws. Overseas processing must have a basis permitted by POPIA, such as adequate protection under applicable law or a binding agreement, valid consent, or another exception provided by the Act. It does not remove your applicable South African rights.
Shopify describes its contractual safeguards in its Data Processing Addendum and its practices in its privacy notices. Contact us for information about the providers relevant to your transaction or a concern about cross-border processing.
6. Cookies, measurement and your choices
Cookies and similar technologies support functions such as the cart, session handling and store security. Analytics and advertising technologies can also measure visits, purchases and campaign performance or support personalisation. Some integrations can send events from a server rather than only from your browser.
You can use your browser's cookie controls and the privacy or advertising controls supplied by the relevant platforms. Blocking or deleting cookies may affect store functions and does not necessarily stop information already sent or every server-side event. For assistance with our tracking or advertising preferences, contact info@poolit.co.za. Shopify's own privacy choices are available through the portal linked above. Use of this website is not, by itself, consent to every optional processing activity.
7. Direct marketing
Electronic marketing, including email, SMS or WhatsApp where used, must comply with POPIA. We rely on valid consent where required, or the limited existing-customer exception for our own similar products or services where its conditions are met. You may opt out using the unsubscribe option in the message or by contacting info@poolit.co.za. Opting out of marketing does not prevent essential messages about an existing order, service, safety issue or legal obligation.
8. Retention and security
Information is to be retained only for as long as needed for its purpose or another lawful basis, including applicable tax or accounting duties, warranty and dispute handling, and legal claims. When no lawful retention basis remains, it must be deleted or de-identified as appropriate. Different record categories can require different periods. Ask us about the records relevant to your request; deletion may be limited by a legal retention duty.
Our obligation is to maintain appropriate, reasonable organisational and technical safeguards and to require appropriate handling by providers acting on our behalf. No website or communication method can be guaranteed completely secure.
Where POPIA requires notice of a security compromise, we will notify the Information Regulator and affected data subjects as soon as reasonably possible, subject to the Act's requirements and permitted delays. There is no blanket 30-business-day waiting period.
9. Your rights and complaints
Subject to applicable requirements and exceptions, you may request confirmation or access to your personal information, correction of inaccurate information, deletion where permitted, objection to processing, or withdrawal of consent for processing based on consent. Withdrawal does not invalidate lawful earlier processing. Contact info@poolit.co.za with enough detail to identify your request. We may need proportionate verification of identity and will explain any applicable restriction or lawful fee before proceeding.
You may also complain to the South African Information Regulator without first exhausting our internal process. Current contact details, complaint channels and POPIA request forms are available at inforegulator.org.za and on its POPIA forms page. General enquiries: enquiries@inforegulator.org.za; telephone 010 023 5200.
10. Updates and other websites
We will update this notice when our practices or applicable requirements change, show the update date and provide additional notice of material changes where appropriate. A policy update cannot retrospectively create consent. Third-party services have their own notices; following a link does not waive rights relating to our own processing.
The current Pool It privacy notice is maintained at /policies/privacy-policy.